Installation
Carpet Installation Warranty
| Installation method | Warranty |
|---|---|
| Tack-down carpet | Lifetime installation warranty |
| Glued-down carpet | 1 year, workmanship |
| Commercial-type carpet | 1 year, workmanship |
| Taped-down carpet | No warranty |
| Loose-laid carpet | No warranty |
What the warranty covers
Tack-down carpet: lifetime installation warranty
Tack-down carpet installations by American Floor & Home carry a lifetime installation warranty. Contact American Floor & Home for the complete warranty terms and conditions.
Glued-down and commercial carpet: one-year workmanship warranty
Workmanship on glued-down and commercial-type carpet installations is warranted for one year.
Carpet restretching
Restretching does not include moving furniture. Additional charges apply if American Floor & Home moves furniture.
What the warranty does not cover
No warranty is provided for taped-down or loose-laid carpet installations, including but not limited to issues such as carpet buckling or wrinkling.
Before installation
Material inspection
Customers must inspect all flooring materials before installation. If you are not present at the time of installation, your absence is deemed acceptance of the materials as delivered and installed.
Seam location
The location of carpet seams is reviewed and acknowledged by the customer.
Job-site readiness
If installers arrive and the job site is not ready for installation, a trip and postponement charge of $325 will be assessed.
Additional labor
A charge of $149 per man-hour applies for removal of glued-down carpet or pad, patching floor cracks, or any other additional work required due to unforeseen or unusual floor conditions.
Older homes: asbestos and mold
- Hard surface flooring installed before 1985 must be tested for asbestos. American Floor & Home does not remove any material containing asbestos.
- If asbestos or mold is found before or during installation, professional abatement is required at the customer’s expense.
Payment terms
Full payment is required seven days before your installation date to secure it, unless you have enrolled in Synchrony or other financing options offered by American Floor & Home.
A 3% processing fee applies to all card payments, partial or full. The fee is refunded proportionally if the original transaction is refunded.
Product variation
All manufactured products are subject to design variation. By purchasing, the customer acknowledges being informed of such variations and agrees to the selected design at the time of sale.
Frequently asked questions
How long is the American Floor & Home carpet installation warranty?
It depends on the installation method. Tack-down carpet installations carry a lifetime installation warranty. Glued-down and commercial-type carpet installations carry a one-year workmanship warranty.
Does the warranty cover carpet buckling or wrinkling?
Not for taped-down or loose-laid carpet. No warranty is provided for taped-down or loose-laid carpet installations, including but not limited to issues such as buckling or wrinkling.
Where can I get the complete terms of the lifetime carpet installation warranty?
Contact American Floor & Home for the complete terms and conditions of the lifetime tack-down carpet installation warranty.
Does carpet restretching include moving furniture?
No. Restretching does not include moving furniture. Additional charges apply if American Floor & Home moves furniture.
What happens if my home is not ready on installation day?
If installers arrive and the job site is not ready for installation, a trip and postponement charge of $325 will be assessed.
Are there extra charges for removing old glued-down carpet?
Yes. A charge of $149 per man-hour applies for removal of glued-down carpet or pad, patching floor cracks, or any other additional work required due to unforeseen or unusual floor conditions.
When is payment due for carpet installation?
Full payment is required seven days before the installation date to secure it, unless you have enrolled in Synchrony or other financing options offered by American Floor & Home.
Do I need to be home during carpet installation?
Customers must inspect all flooring materials before installation. If you are not present at the time of installation, your absence is deemed acceptance of the materials as delivered and installed.
Last updated January 15, 2026. Terms reflect American Floor & Home Purchasing Agreements, ver 260115.
